Shannon Murphy

Senior Vice President of Production

Shannon possesses over 25 years’ direct marketing production experience. She began her career as a print buyer and progressively moved into production management. Today, in her role as CCAH principal and senior vice president of production, Shannon conducts annual cost-savings reviews for all clients. Thereby finding more cost-effective and efficient ways, she has been able to achieve millions of dollars in savings. She vigilantly assures that all packages CCAH produces undergo every quality control check prior to approval to print, laser or insert.  Her client list reads likes a who’s who in the nonprofit world, including organizations such as the Democratic National Committee, Amnesty International USA, City of Hope, AARP Foundation and AARP Advocacy.

As QCT’s senior vice president of production, Shannon draws on her CCAH expertise and vendor relationships, as well as information on production schedules and volumes, to service QCT clients’ production needs.  Whether print, mail or both, Shannon and her staff are committed to assisting nonprofits and other organizations meet their direct marketing objectives.

Shannon is a frequent speaker at the Direct Marketing Association of Washington’s (DMAW’s) Non-Profit Conference and Innovative Formats Session.  She has twice received DMAW’s Volunteer of the Year award.

Brenna Holmes

Vice President of Digital

Brenna leads the digital and mobile teams of CCAH’s interactive department, delivering multichannel integration and SMART digital acquisition. She possesses an extensive background in cross-channel marketing and advocacy integration and is equally at ease starting a digital and/or mobile program from scratch or taking one to the next level. Her specialty is creating unified surround sound campaigns that maximize supporter engagement and organizational loyalty by integrating traditional direct marketing with innovative digital media.

At CCAH, Brenna has mapped the online advocacy and fundraising strategy for clients such as the California State Parks Foundation, People For the American Way, Environmental Defense Fund, Sierra Club, City of Hope, The Trust for Public Land, and others. She also has a background in digital brand management, public relations and design and manages the company website, Industry Voices blog and social media accounts (Facebook, Twitter, YouTube, and Google+).

Brenna brings this wealth of knowledge and expertise to her QCT clients, not to mention the vast resources resident on her department’s staff. Their work experience means they are well versed in all aspects of digital marketing and can cost-effectively assist nonprofits seeking to maximize the impact of their email fundraising efforts.

In her previous life, she worked in digital brand management and public relations and on several successful PURL campaigns for fundraising, advocacy, and GOTV efforts. She has two master’s degrees from Syracuse University:  one in public relations from the S.I. Newhouse School of Public Communications and one in public administration from the Maxwell School.

Darin Marks

Director of IT and Data Operations

Darin began his direct marketing career as a data programmer in 2003, at a mid-sized mailshop in Central Virginia. In 2010, he decided to broaden his marketing knowledge and became a print and production buyer at a large production management firm. After several years, Darin transitioned into a Director role where he lead a team that specialized in innovative direct mail formats, cost-effective production, internal and client print/production training, vendor relationships and postal logistics.

After being away from data programming, his real passion, for 7 years, he joined the QCT Team in 2017 to develop a Data Services business branch. Originally, Data Services was designed to assist the Production Team in processing data faster, more accurately, cost effectively, and in a more unified manner versus relying on outsourced processors or mailshops. Since conception in 2017, Darin has added three additional members to the team, which has allowed the department to offer a number of additional services to their portfolio.

In 2018, Darin was tasked with leading the IT Team, IT Security, Information Management and Data Warehousing for CCAH/QCT. Centralizing these teams will allow CCAH/QCT to offer leading-edge Business Intelligence Dashboards, enhanced reporting tools and additional data service offerings that very few full-service agencies can offer in-house.